Contact Aetna Medicare Customer Service
How to Reach a Person at Aetna Medicare
Verified Contact Information
Toll-Free Number:
-
1-855-335-1407Medicare Advantage and Prescription Drug Plans
Customer Service:
-
1-866-235-5660Aetna Medicare Prescription Drug Plans
-
1-866-714-9301Broker Services
-
1-866-409-1221Dual Eligible Special Needs Plan (D-SNP)
Business Customer Service:
supplierdiversity@aetna.com
Supplier Diversity Program
aetnahealth-appsupport@aetna.com
App Support
contactattain@attainbyaetna.com
Attain by Aetna
Aetna Medicare Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Aetna Medicare Phone Number
1 (855) 335-1407
Average Hold Time
00:01:22
Average Calls duration
8 minutes
Most Popular Aetna Medicare Email Address
brokersupport@aetna.com
Aetna Medicare Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
Aetna Medicare Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Aetna Medicare Phone Number | 1 (855) 335-1407 |
| Average Hold Time | 00:01:22 |
| Average Calls duration | 8 minutes |
| Most Popular Aetna Medicare Email Address | brokersupport@aetna.com |
| Aetna Medicare Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Aetna Medicare Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
| Customer Effort Score | Low Effort |
| Prepare before the call to Aetna Medicare | First and last name, date of birth or address or zip code |
How to Contact Aetna Medicare Customer Service?
Most Popular Number:
(855) 335-1407
Medicare Advantage and Prescription Drug Plans
| Total calls: 68 | Issues resolved: 2 | Last call: Jul 4, 2026 |
Contact Information
Aetna Medicare Website:
Aetna Medicare Help Center:
Corporate Office Address:
Aetna, Inc.
151 Farmington Ave.
Hartford,
Connecticut
06156
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm
Mailing Addresses:
P.O. Box 7405
London, KY 40742
P.O. Box 14088
Lexington, KY 40512
Aetna Medicare Grievances
P.O. Box 14834
Lexington, KY 40512
Summary of Aetna Medicare Customer Service Calls
95
TOTAL
CALLS
CALLS
07:45
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aetna Medicare?
Request for Information Question:
- “Information on a deductible”
- “Ask questions”
- “Calling about a check for dentist that mailed too me instead of the dentist office and still have not received it and paid out my pocket $116 would like for it to be return”
Product/ Service Question:
- “Enroll for new policy”
- “Mothers policy number and replace card”
- “Resume my policy”
Return/ Replace Question:
- “Replace benefit card duplicate if card duplicate benefit card”
- “You dropped my call!!!! Omg after ALL THIS AGAIN,.. this part is *** WTF!!! ONLY YO HEAR ABOUT POOR CHANGES”
- “I changed my plan January 1st 25 I was billed for my last Medicare plan January 3rd my new plan has zero premium”
Cards Question:
- “Stolen card”
- Issue w/extra benefits card
- “Lost my card”
Activation/ Cancellation Question:
- “Renew advantage plan”
- “Renew my Aetna Advantage health insurance”
- “Cancel Aetna Health Plan”
Account Question:
- “Can't get a balance for my other benefits”
- “Can't log into my account”
- “New Member”
Payments and Charges Question:
- “Make a payment plan”
- “Fraud billing”
- “No response to reimbursement form”
Shipping and Delivery Question:
- “My name is *** . I have not received my membership ID card”
Staff Question:
- “Ending your service”
Other Question:
- “Coverage”
- “To let them know abt.primary care dr.”
- “Need a agent to in enroll”
Compare Aetna Medicare Customer Service To
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Aetna Medicare